Payment Service Terms & Conditions
Planda Portal: Payment Service Terms & Conditions
1. PAYMENT STRUCTURE & FEES
1.1 Payment Breakdown:
Your payment comprises two parts:
(a) Planda Service Fee: £85 (VAT included)
(b) LPA Statutory Fee: The planning application fee set by the council.
1.2 Service Fee:
Covers all platform use, validation, communication management, and dashboard access.
1.3 Service Fee Changes:
We reserve the right to change the Service Fee.
1.4 LPA Fee Changes:
If an LPA increases its statutory fee after you pay us but before we submit, you are liable for the additional amount. We will pause submission and request the difference.
2. PAYMENT METHODS & PROCESSING
2.1 Accepted Methods:
Debit Card | Credit Card (including Amex) | BACS / Faster Payments
2.2 When Payment is Complete:
Payment is complete when funds have cleared in our bank account. We will not submit your application until funds are cleared.
2.3 Clearance Times:
Payment Method | Clearance Time |
Debit / Credit Card | Instant (subject to authorisation) |
Faster Payments | Up to 2 hours |
BACS | 3 working days |
We accept no liability for banking delays.
2.4 Fraud:
We reserve the right to refuse processing if we suspect fraud or illegality.
3. SUBMISSION & DEADLINES
3.1 Submission:
Upon receipt of cleared funds and all required information, we will submit your application to the LPA within 1 business day.
3.2 Planning Decisions:
Decision timelines start when the LPA receives your application and payment.
3.3 Submission Methods:
We choose the method for each LPA: Online Portal, Email, or Post.
3.4 Deadline Exclusion:
We exclude liability for missed statutory deadlines where:
(a) The application was submitted to us less than 72 hours before the deadline; OR
(b) Funds did not clear due to your bank or your payment method choice.
4. ERRORS & DISPUTES
4.1 Our Errors:
We commit to absolute accuracy in processing. If we make a processing error, we will correct it at no cost and notify you within 5 business days.
4.2 Your Errors:
We are not liable for errors caused by incorrect information you provide.
4.3 Dispute Deadline:
Notify us of any payment dispute within 5 business days of submission. Claims after this period will not be considered.
5. REFUNDS
5.1 Cancellation Rights:
You have a 14-day cooling-off period only if service has not started. By clicking Complete Payment, you request immediate service, which waives this right once we begin work.
5.2 Planda Service Fee Refunds:
Scenario | Refund |
Before validation starts | Service Fee minus £25 |
After validation, before submission | Service Fee minus £25 |
After submission | Non-refundable |
5.3 LPA Fee Refunds:
If the LPA grants a refund, they send it to us (as the original payer). We pass it to your original payment method within 7 working days, minus a £15 processing fee.
If the LPA refuses a refund, we have no authority to override their decision.
6. LIABILITY
6.1 Liability Cap:
Our total liability for any breach is limited to 150% of the Service Fee.
6.2 What We're Not Liable For:
(a) Indirect or consequential losses.
(b) Loss of profit, business opportunity, or property value.
(c) Builder delays or construction costs.
(d) LPA system failures or delays.
(e) Payment processor failures or your bank refusing/delaying payment.
7. DATA & IP
7.1 Your Use:
Plans and data are for your planning application only. Do not copy, redistribute, or reuse without permission.
7.2 Indemnity:
You indemnify us against third-party claims from your misuse of data or plans.
8. GENERAL
8.1 Entire Agreement:
These Payment Terms, plus the Website & Agency Service Terms & Conditions, form the entire agreement.
8.2 Governing Law:
Governed by English law. Courts of England and Wales have jurisdiction.
